Our Privacy Policy

See how we protect your data while providing personalized health solutions.

Last Updated: March 2026

PeakAxis Health respects your privacy and is committed to protecting your personal information and health data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit the PeakAxis Health website or use our telehealth services.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect several types of information when you interact with PeakAxis Health.

Personal Information

Information you voluntarily provide may include:

  • Name
  • Email address
  • Phone number
  • Date of birth
  • Mailing address
  • Payment information
  • Account login credentials

This information is used to create and manage your account and provide services.

Health Information

If you participate in telehealth services, we may collect health-related information including:

  • Medical history
  • Current symptoms
  • Treatment goals
  • Medication history
  • Provider consultation notes
  • Prescriptions and treatment plans

This information may constitute Protected Health Information (PHI) under applicable healthcare privacy laws.

Website Usage Information

We may automatically collect certain technical information when you visit our website, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Website interaction data

This information helps us monitor website performance and improve user experience.

How We Use Your Information

PeakAxis Health may use collected information to:

  • Provide telehealth services
  • Coordinate care with licensed healthcare providers
  • Process payments
  • Facilitate prescription fulfillment through licensed pharmacies
  • Communicate regarding appointments or treatment plans
  • Provide customer support
  • Improve website functionality and platform performance
  • Maintain compliance with healthcare regulations and legal requirements

Telehealth Provider Relationships

PeakAxis Health operates as a healthcare administrative and technology platform.

Medical services are provided by independent licensed healthcare providers who evaluate patient information and determine whether treatment is appropriate.

Information submitted during the intake process may be shared with these providers solely for purposes of medical evaluation and treatment.

No prescription medication will be issued without review and approval by a licensed healthcare provider.

Pharmacy Fulfillment

If a prescription is approved, necessary patient information may be shared with licensed partner pharmacies for the purpose of:

  • Preparing medications
  • Processing prescriptions
  • Shipping medications to patients

Pharmacies receiving this information are required to maintain appropriate privacy and security safeguards.

Information Sharing

PeakAxis Health does not sell personal or health information.

Information may be shared only with:

  • Licensed healthcare providers involved in your care
  • Partner pharmacies fulfilling prescriptions
  • Payment processors handling transactions
  • Technology vendors supporting the platform
  • Shipping carriers delivering medications
  • Legal authorities when required by law

All partners are required to maintain appropriate confidentiality and security protections.

Data Security

PeakAxis Health implements reasonable administrative, technical, and physical safeguards designed to protect personal and health information.

Security measures may include:

  • Encrypted data transmission
  • Secure hosting environments
  • Restricted system access
  • Authentication controls
  • Regular security monitoring

While we strive to protect your information, no system can guarantee absolute security.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to:

  • Maintain secure user sessions
  • Analyze website performance
  • Improve user experience
  • Understand site usage patterns

Users may adjust browser settings to disable cookies. However, certain website features may not function properly if cookies are disabled.

Communications

PeakAxis Health may communicate with users through:

  • Email
  • SMS or text messages
  • Secure patient portal communications

These communications may include appointment reminders, treatment updates, prescription notifications, or account information.

Users may opt out of certain non-essential communications where permitted by law.

State Availability

PeakAxis Health telehealth services are currently available only to individuals physically located in the following states at the time of consultation:

  • Missouri
  • Illinois
  • Kansas

Additional states, including Georgia and Oklahoma, may be added as licensing approvals are completed.

Your Privacy Rights

Depending on applicable laws, you may have the right to:

  • Request access to personal information we maintain
  • Request corrections to inaccurate information
  • Request deletion of certain information where legally permitted
  • Withdraw consent for certain communications

Requests may be submitted by contacting:
support@peakaxishealth.com

We will respond to privacy requests in accordance with applicable laws.

Data Retention

PeakAxis Health retains personal and health information only as long as necessary to:

  • Provide services
  • Comply with legal and regulatory requirements
  • Maintain healthcare records as required by law

Medical records may be retained for periods required by applicable healthcare regulations.

Children's Privacy

PeakAxis Health services are intended for individuals 18 years of age or older.

We do not knowingly collect personal information from children under the age of 18.

If we become aware that information has been collected from a minor without appropriate authorization, we will take steps to remove that information.

Changes to This Privacy Policy

PeakAxis Health may update this Privacy Policy from time to time.

Updates will be posted on this page with a revised Last Updated date.

Continued use of the website after updates are posted constitutes acceptance of the revised policy.

Contact Information

If you have questions regarding this Privacy Policy, please contact:

PeakAxis Health
support@peakaxishealth.com

Refund & Cancellation Policy

Because PeakAxis Health provides telehealth services and prescription medications, our refund policies differ from traditional retail businesses.

Consultation Fees

Fees associated with medical consultations or evaluations may be non-refundable once the consultation has been completed.

If a consultation has not yet occurred, cancellation requests may be reviewed by our support team.

Prescription Medications

Due to federal and state pharmacy regulations:

Prescription medications cannot be returned once dispensed.

This includes compounded medications prepared specifically for an individual patient.

If a medication arrives damaged or incorrect, please contact support immediately.

Membership Programs (If Applicable)

If PeakAxis Health offers membership programs that include ongoing clinical support:

Memberships may be cancelled at any time unless otherwise stated in program terms.

Cancellation will stop future billing but does not refund previously billed periods.

Shipping Issues

If a shipment arrives damaged or does not match your prescription order, please contact support within 48 hours of delivery.

We will coordinate with the dispensing pharmacy to investigate and resolve the issue.

Support Contact

For billing or service questions, please contact:
support@peakaxishealth.com